D365 Customer Engagement / CRM

D365 Customer Engagement / CRM at D365 Focus

May 18-19, 2020 | Westminster, CO

Come get intimate in a deep-dive learning environment!

If you’re like a lot of Dynamics 365 for Customer Engagement & Dynamics CRM users, you’re only skimming the surface of the product.

Take your education to the next level with immersive, intermediate-advanced sessions on D365 Customer Engagement & CRM and the Power Platform (Power Apps, Power BI, Power Automate). The dedicated 90-minute sessions are taught by sought-after experts to take you further on your knowledge-path progression.

D365 CE & CRM

Why Attend:

  • Dig deeper into the topics most pertinent for success in your role, led by technical and functional experts.
  • Sharpen your skills and learn best practices to further your job role, career, and product investment.
  • Connect with peers in similar roles who face the same challenges on a daily basis.
  • Discover 3rd party solutions and what they can offer you and your business.

    Explore D365 Customer Engagement and CRM track descriptions and recommended job roles to see what is waiting for you at D365 Focus in Houston.

    • First Party Apps - 

      Functional use scenarios to help the key users in an organization utilize deeper out-of-the-box application functionality. For those who are new or responsible for their D365 CE & CRM environment, topics may include setup, security, relationships, data management, integration, workflow, optimization and overall best use practices.

      There will be functional learning around Sales, Marketing, Customer Service, Field Service, Portals, Customer Insights, and Artificial Intelligence.

      Targeted roles:Power Users, Sales/Service/Marketing Leaders, CRM Administrators, CRM Project Owners, IT Professionals, Business Analysts, Business Decision Makers, Management 

    • Technical: Managing and Extending - 

      Both code and no-code customizations and technical considerations that enable D365 CE & CRM to work better for an organization. May include customer deployments and use cases based on out-of-the-box functionality and extensions to the basic functionality.

      Technical topics may include deployment, development, advanced configuration and customization.

      Targeted roles: Developers, Application Engineers, Consultants, Experienced CRM Administrators, CRM Project Owners, IT Professionals 

    • Power Platform for D365 CE - 

      Platform options and insights for Dynamics 365 that provide complementary technologies that support, extend, or even simplify your application use. May include Power BI, CDS, PowerApps (both Canvas or Model Driven), Flow, and AI Builder.

      Targeted roles: Power Users, CRM Administrators, CRM Project Owners, Developers, Business Analysts, IT Professionals, Consultants 

    D365 F&O and AX



    Ready to go beyond the basics?